Front Desk (Customer Service Officer) - 5 days @ Hillview

About the role

Salary: Up to $3000 Working Hours: Mon to Fri - 8.00am to 5.30pm Location: Hillview The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services. Key responsibilities and functions include: Receive and welcome the visitors with a polite and cheerful disposition Register and enroll visitors facial recognition efficiently and accurately Provide efficient queue management and crowd control where needed Protect and maintain accurate and updated visitor records according to PDPA requirements Key management including issue, return and accounting for all keys on a daily basis Able to multitask and to work fast Respond and explain appropriately to public enquiries and requests according to guidelines and policies. Monitor attendance and prepare report as needed. Comply and adhere to SOPs, policies, guidelines and processes Flexibility to change roster should there be a need to. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system. To participate in digitisation exercises, organising files and documents as necessary. Requirement Track record for excellent Customer Service Able to learn quickly and adapt to changes. Good interpersonal and communication skills Good command of English (written and spoken). IT savvy and familiar with common software. WSQ certification in customer service is an advantage If you are interested in this role, please email your CV to info@theinception.com.sg or WhatsApp it to +65 8168 7877. *We regret to inform that only shortlisted candidates would be notified. By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration. EA License No.: 22C1153 EA Personnel Reg No.: R22108717

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