Accounts Receivable & Office Coordinator

About the role

At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you'll be contributing to a company that values results, integrity, and putting customers first. Guardian is a high-growth, private equity-backed company building a national platform in the restoration and field services industry. Through a focused acquisition strategy and strong organic growth, we are creating a best-in-class organization that combines local market expertise with the scale, systems, and discipline of a national platform. We are a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization What we need: Guardian Restoration is growing! We are expanding our business operations across the Midwest and are looking for a highly organized, resourceful, and proactive Accounts Receivable & Office Coordinator to help keep our teams running smoothly. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing people, process, and operational details, and takes pride in creating structure that helps the business scale. As AR & Office Coordinator you will play a central role in supporting operations through effective accounts receivable management, collections, customer service, and administrative support. This role is responsible for ensuring timely collection of outstanding balances, delivering exceptional customer service, and assisting with day-to-day office coordination activities that help keep things running efficiently. You will work closely with local leaders and regional partners to ensure critical business processes are completed accurately, on time, and with a high level of care. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable balancing financial responsibilities with administrative and operational support. This is a great opportunity for someone who enjoys variety in their work, can shift priorities when needed, and wants to make a meaningful impact in a growing organization.

Responsibilities

• Accounts Receivable & Collections (50%)
• Monitor accounts receivable aging reports and follow up on outstanding customer balances.
• Contact customers regarding past-due invoices and secure payment commitments.
• Process customer payments and maintain accurate account records.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Maintain detailed documentation of collection activities and customer communications.
• Collaborate with project managers and leadership to support collection efforts and account resolution.
• Assist with month-end reporting and accounts receivable reconciliation activities.
• Customer Service (25%)
• Serve as a primary point of contact for customer billing and account inquiries.
• Answer incoming calls and direct inquiries appropriately.
• Assist with dispatch coordination and scheduling support for operational teams.
• Provide timely, professional communication to customers, vendors, and business partners.
• Assist customers with payment options, account information, and service-related questions.
• Help resolve customer concerns while maintaining a positive customer experience.
• Office Coordination & Administrative Support (25%)
• Support daily office operations and administrative functions.
• Manage office supplies and coordinate facility-related needs.
• Support onboarding logistics for new employees and personnel administration processes.
• Manage payroll processing activities and help ensure payroll data is accurate, complete, and submitted on time.
• Coordinate employee timecard review and approval processes with managers through ADP.
• Assist with document management, filing, and record retention.
• Coordinate incoming and outgoing mail and package deliveries.
• Maintain organized electronic and physical records.
• Assist branch leadership with scheduling, meetings, and special projects as needed.
• Support fleet-related administrative tasks, assist with safety program coordination, and compliance and administrative reporting requirements.

Requirements

• 3+ years of experience in accounts receivable/collections and office administration, customer service, or a related role.
• Experience supporting multiple business functions, such as payroll, employee administration, customer service, and compliance.
• Experience with accounting software, ERP systems, CRM platforms, or job management software; exposure to specifically Sage, Ramp, or Albi is a plus.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Proven ability to organize, prioritize, and ma

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at guardianrestoration? Share your experience