Credit Controller

About the role

We are seeking an experienced Credit Controller to join our Finance team on a 12-month maximum term contract . Reporting to the Credit Team Leader, you will be responsible for managing customer receivables, maintaining strong customer relationships, and ensuring timely collections across a large commercial and industrial customer portfolio. This is an excellent opportunity for a proactive and customer-focused credit professional who enjoys working in a collaborative and fast-paced environment.

Responsibilities

• Manage collections activities and ensure timely recovery of outstanding debts.
• Negotiate payment arrangements in line with company credit policies.
• Maintain and manage a large commercial and industrial receivables ledger, with SME support as required.
• Conduct account reconciliations and investigate payment discrepancies.
• Handle customer enquiries, disputes and complaints professionally and efficiently.
• Liaise with internal teams, including Customer Service and Operations, to support seamless customer outcomes.
• Monitor credit risks, identify trends and escalate issues as appropriate.
• Process administration, liquidation and debt recovery matters in accordance with company procedures.
• Support banking and receivables activities as required.
• Provide backup support to the wider Credit team during peak periods.
• About You
• To be successful in this role, you will bring:
• Minimum 5 years' experience in credit control and collections.
• Strong accounts receivable and credit management experience.
• Experience working with ERP systems.
• Intermediate Excel skills.
• Experience assessing credit risks for both new and existing accounts.
• Excellent communication, negotiation and customer service skills.
• Strong attention to detail and time management capabilities.
• Ability to work independently while contributing positively to a team environment.
• Experience with liquidation, litigation or insolvency processes.
• Utilities industry experience is advantageous but not essential.
• Why Join Shell Energy?
• Join a respected business at the forefront of Australia's energy transition.
• Work within a supportive and collaborative Finance team.
• Be part of an organisation committed to integrity, inclusion and professional growth.
• Gain valuable experience managing a diverse and complex customer portfolio.
• Why join our team
• Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.
• Here are the top reasons why out people choose us
• Purpose that is making a positive impact for our customers' energy future. It's not just about selling energy; it's about delivering outcomes for our customers that empower them to stay ahead in a changing market.
• Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you.
• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.
• Visit our careers site to find out more.
• Careers | Shell Energy
• Read the stories of our incredible people.
• Meet Our People - About Us | Shell Energy
• Join us. Together, we can make the difference count.
• Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.

Additional Information

Shape your future with a career at Shell Energy. Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We're seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow. About Shell Energy Shell Energy is Shell's renewables and energy solutions business in Australia. We deliver innovative electricity, gas and energy solutions to commercial, industrial, residential and small business customers across Australia. At Shell Energy, our people are guided by our core values of honesty, integrity and respect , supported by a culture of trust, teamwork, professionalism and excellence.

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