Supervisor / Management Trainee

About the role

Singaporeans or PRs only. Be punctual and presentable at all times Manage the service crew with the leadership values set by the Company Learn and cultivate the right culture and team spirit within the Outlet and Company Report to and support the Operations Manager / Outlet Supervisor in his / her duties in running the Outlet(s) Implement workflows and processes to ensure smooth operation of the outlet for both dine-in and delivery Identify and rectify any operational faults that occur at the Outlet, implementing improvements (with approval from Management) when necessary Assist in training all new staff (part time or full time) on all aspects of the front of house operations as per the Company's service standards Assist in scheduling of manpower to ensure that the Outlet has sufficient manpower to operate smoothly and efficiently Work closely with Operations Manager / Outlet Supervisor to identify opportunities for improvement as well as an operational faults at the Outlet Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times Constantly check and handle basic customer feedback regarding quality and presentation of food and beverages Engage customers and manage feedback, including providing the relevant service recovery, regarding quality and presentation of food and beverages as well as level of service Perform daily housekeeping duties including cleaning and disinfecting designated and common areas as well as cleaning and performing preventive maintenance on service equipment along with the team Ensure all systems are updated including point-of-sales, own and partner delivery platforms, music platform Ensure the outlet is always stocked with the necessities including packaging, collaterals and materials

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Company Intel

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