Billing & Customer Support Specialist

Responsibilities

• Process customer payments (cash, checks, credit cards) and apply them to open orders or accounts following company policies.
• Review order details with sales staff and customers to ensure accuracy and confirm delivery instructions.
• Support the Accounts Receivable team with daily invoicing, collections, and reconciliation tasks.
• Coordinate with the warehouse and sales team to ensure timely order fulfillment and resolve billing or delivery issues.
• Act as the first point of contact for customer inquiries via phone, email, or in-person visits.
• Provide daily Reception coverage, including:
• Welcoming clients, ensuring they sign in, and directing them to the correct sales representative.
• Logging visits in the system and ensuring clients are assisted promptly (within 10 minutes).
• Answering and redirecting incoming calls to the appropriate department or individual.
• Assist customers with account inquiries, storage fees, payment questions, and order status updates.
• Support credit card refunds, order cancellations, and special requests following established policies.
• Maintain accurate records of customer interactions, payments, and communications in internal systems.
• Run reports as needed to support billing, sales, or operational needs.
• Collaborate with cross-functional teams to ensure a high level of customer satisfaction.
• Perform other duties as assigned
• EXPERIENCE & QUALIFICATIONS
• 1-3 years of experience in billing, customer service, clerical, or accounting-related roles preferred.
• Prior experience handling cash or processing credit card payments is helpful.
• High school diploma, GED, or equivalent required.
• Strong interpersonal skills and ability to interact professionally with customers, vendors, and co-workers.
• Excellent verbal and written communication skills; able to maintain a courteous and patient demeanor.
• Bilingual (English/Spanish) communication skills required.
• Strong organizational and multitasking abilities; capable of prioritizing work and adapting to shifting demands.
• Proficient with computers and office software, including word processing, spreadsheets, databases, and CRM or order management systems.
• Work Environment
• This role operates in a professional office and showroom environment with regular interaction with customers, sales teams, and warehouse personnel.
• The position requires frequent use of a computer, cash register, telephone, and standard office equipment.
• Work may involve walking between the showroom and warehouse areas to coordinate orders or relay instructions.
• The role may require extended periods of sitting or standing, depending on daily tasks.

Benefits

Additional Information

At Construction Resources and its affiliated companies, we are more than a distributor-we are a trusted partner to designers, builders, remodelers, and homeowners. For over 50 years, we've delivered integrated solutions that help turn ideas into reality across residential, multi-family, and commercial projects. Our success is built on collaboration, craftsmanship, and a commitment to excellence. Whether you contribute on the design floor, in operations, or in the field, you'll be part of a dedicated team that values people, quality, and continuous growth. Our affiliated brands include Cancos, UMI/Opustone, and Bell Cabinetry. POSITION OVERVIEW The Billing & Customer Support Specialist is a cross-functional role supporting both the Accounts Receivable function and overall customer service operations. This position manages customer billing and payments while also providing front-line support to clients, assisting with inquiries, order coordination, and day-to-day office activities. The role ensures smooth communication between sales, warehouse, and customers while maintaining accurate records and supporting operational efficiency.

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