Principal/Lead Infrastructure Engineer - Server / BigFix Patch Engineer

About the role

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability. Our Patch Management team requires a highly experienced Principal Engineer responsible for driving engineering, automation and support for security and application patching in the Infrastructure Operations area. Leads the patching / vulnerability remediation of infrastructure and applications that are hosted in datacenter and are critical for banking operations, tracks issues during patching and automate remediation of vulnerabilities and reporting. Impact (Job Summary/Why this Role Matters) This Principal/Lead Engineer position is essential for enforcing security standards, ensuring compliance, and protecting the organization from threats. The role is pivotal in setting up automation and best practices in patching, participating in vulnerability remediation, and providing direction and mentorship to junior associates Key Deliverables (Duties and Responsibilities) Responsible to maintain the core BigFix environment, including Root Servers, Relay hierarchies, Database Replication (DSA), and WebUI health. Design, implement, monitor, tune, and troubleshoot health of BigFix client and infrastructure including managing relay affiliation, recommendations of relay placement, Peer Nest etc. Patch and upgrade BigFix clients and server environment with latest updates. Provide mentoring and support to other engineers for best practice of advanced scripting, use of APIs, automation, and database services. Work with architects, integration engineers, and developers to design/integrate solutions. Improving data quality, security, and compliance. Build dashboards to enable reporting of patch and vulnerability compliance using BigFix Insights for Vulnerability Remediation (IVR) Identify and manage solution dependencies with other systems and elements of the enterprise IT infrastructure. Assess software patches and create recommended patch list with logical explanation in terms of compliance. Develop and optimize pre- and post- patching processes to ensure proper implementation without any outages. Score each patch based on risks & opportunity to prioritize. Identify which patches are more valuable to the organization than others. Act as an escalation point for patch execution / L2 team mentoring them and resolving complex scenarios and technical issues. Ensures overall service levels for infrastructure uptimes through patch management standards, firmware upgrades and vendor based advisory. Develops automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics. Lead rapid assessments and accelerated rollouts in response to critical and zero-day threats. Oversee pre-deployment patch testing in pilot environments to ensure compatibility and prevent disruptions to business operations. Establish security governance, maintain audit readiness, and provide executive-level dashboards regarding patch compliance and risk reduction. Partner closely with cyber security operati

Benefits

Additional Information

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Job Description: Patch Management - BigFix / Server Patching Engineer Value Proposition As a Patch Engineer, this role is integral to leading enterprise-wide patch management, vulnerability remediation, and compliance initiatives. The position leverages advanced expertise in BigFix, automation, PowerShell scripting and vulnerability scanning tools like Qualys to secure enterprise systems. The engineer will play a technical role along with mentoring L2 teams for technical issues and help automate patching processes for improved efficiency and robust compliance. Job Details Position Title: Principal/Lead Engineer - Patch Management Career Level: P4/P3 Role Type: Hybrid Job Category: Senior Manager/Manager Job Location: Bangalore

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