VP, Information Technology

About the role

We are at an exciting inflection point. As we scale our platform and deepen our footprint across the enterprise, technology is no longer just a support function. It's a core driver of how we compete, operate, and grow. We're looking for a Vice President of Information Technology to lead that charge. This is a rare opportunity to step into a high-visibility, high-impact executive role where you will own the full technology infrastructure, business technology, and IT strategy for a fast-growing SaaS company. You will sit at the intersection of business and technology, partnering directly with C-suite leaders and functional heads to ensure our systems, processes, and people are built to scale. Our Environment This is not a traditional IT operation. We run no on-premise servers. Our entire infrastructure is cloud-based, and our predominantly remote workforce operates on Macs. Our core collaboration stack includes Google Workspace, Zoom, Slack, and Claude. We are a technology-forward company that expects IT to operate the same way: modern, automated, and continuously improving. You'll inherit a solid foundation and a capable team of 8. Things work today, but we need to prepare for the next phase. Your job is to bring the executive leadership, process maturity, and strategic vision needed to evolve IT into a world-class function that grows alongside the business. If you thrive in environments where the problems are complex, the pace is fast, and the stakes are high, this role was built for you.

Responsibilities

• Technology Strategy & Roadmap
• Define and execute a multi-year IT strategy aligned to company growth objectives, with a focus on scalability, security, and operational excellence.
• Serve as a key member of the senior leadership team, advising the CTO and functional leaders on technology investments, risks, and opportunities.
• Build and maintain a forward-looking technology roadmap that anticipates business needs and keeps the organization ahead of the curve.
• Business Technology & Applications
• Own the strategy, administration, and optimization of enterprise business systems including CRM (Salesforce), telephony and contact center platforms, productivity suites, and other business-critical SaaS applications.
• Partner with functional leaders across Sales, Customer Success, Finance, and Operations to ensure business systems support their workflows, reporting needs, and growth objectives.
• Lead the evaluation and selection of a next-generation telephony and contact center platform, with a focus on AI-native capabilities, automation, and modern customer engagement workflows.
• Manage vendor strategy, contract negotiations, and lifecycle management for major third-party platforms.
• Infrastructure & Operations
• Oversee all enterprise IT infrastructure including cloud environments, networks, endpoints, and SaaS platforms.
• Ensure systems availability, performance, and reliability meet or exceed SLAs across the organization.
• Lead IT operations including helpdesk, asset management, vendor relationships, and IT service management (ITSM) processes.
• Security & Compliance
• Implement and operationalize cybersecurity policies and standards set by the CISO, covering identity and access management, threat detection, incident response, and data protection.
• Partner with Legal, Compliance, and the CISO to ensure adherence to SOC 1, SOC 2, and other applicable frameworks.
• Champion a culture of security awareness across the organization.
• AI, Automation & Innovation
• Be an active daily user of AI tools to improve your own productivity and model AI-forward behavior for the organization.
• Drive automation of routine IT tasks including ticket triage, provisioning, access management, and reporting, with the goal of eliminat

Benefits

Additional Information

ABOUT BESTOW Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us. Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities. Bestow uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.gov .

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