Control Room Supervisor

About the role

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au . MSS Security is seeking a Control Room Supervisor to work at our corporate site in Melbourne CBD on a day shift basis. In this fast-paced role, you will monitor surveillance systems, manage incident responses, coordinate communication between security personnel and emergency services, oversee access control and visitor management, respond to emergencies, and handle daily phone inquiries. The ideal candidate will have prior supervisor experience in a security control room setting, strong multitasking skills, attention to detail, and the ability to make quick decisions in a fast-paced environment are essential. This is a six month fixed-term position with the possibility of extension, working Monday to Friday.

Requirements

• Previous supervisory experience in a control room environment required
• Proven experience managing teams with strong leadership and team coordination skills
• Strong understanding of alarm monitoring systems and incident response processes
• Excellent attention to detail, particularly in reporting and auditing
• Ability to manage competing priorities in a high-pressure environment
• Well-developed communication and stakeholder engagement skills
• Full Australian Working Rights
• Victorian Security License (Control Room endorsement required)
• Drivers License
• Cert III in Security Operations (highly desirable)
• Prior supervisor control room experience required
• Availability to work day shifts
• Master License Number: 409-987-30S
• How to apply
• MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
• We are proud to:
• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
• Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
• Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you .

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