Supervisory Program Specialist

About the role

Supervisory Program Specialist is assigned to the Assistant Director's Office and oversees the Experience Office. You are responsible for oversite and management of the Experience Service Line. Functions as the key driver and champion for developing, maintaining and enhancing the associated programs, physical changes in the environment to ensure an exceptional customer experience. Defines new processes and practices of the healthcare model centered around beginning to end customers experience. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For appropriate SF-50(s) to submit please see Required Documents section for examples of SF-50(s) to include. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviews patient, employee, and physician satisfaction data; organizational performance, planning initiatives, and strategy data. Collaborate with Services to develop long-term strategic goals geared toward improvement. Developing focus groups to develop a strategic vision to improve work environment. Prepares briefs, presentations, and other documentation. Leads, consults, and collaborates with colleagues to conduct surveys, research, and program assessments. Identifies, analyzes, and interprets local and national trends or patterns to understand employee expectations. Utilizing LEAN Six Sigma, and/or other performance/process improvement methodologies, leads the integration of data analytics and measures to develop, improve, meet, and sustain goals and objectives. Develops short and long-range work plans and schedules within the unit, ensuring implementation of the goals and objectives of the unit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

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