IT Support Specialist
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Ai Digital · RemoteWe'll track this in your applications and open the company's page so you can finish applying.
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About the role
At AI Digital, we know that our global team is only as strong as the technology that supports it. That's why we're looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew! Time zone: CET Location: Serbia Responsibilities: Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users Assist staff with IT-related training to improve technology adoption and technical savvy across the organization Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance Onboarding and offboarding of assets and SaaS systems Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints Assist with incident responses and investigations OS & Software patch management 2-5 years of experience in IT Support/SysAdmin roles Expert-level knowledge of system administration for Windows/macOS Familiarity with MDM solutions (ManageEngine, Jamf, Intune) Ability to train and assist users in utilizing IT tools effectively Fluent/Advanced English with proficient written skills for documentation Nice to have: Automation and script-writing experience What we offer: USD compensation that values your expertise Work from anywhere: Fully remote to suit your lifestyle 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter Growth-focused environment: Access to learning resources and clear pathways for growth Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together Steps of the selection process: Screening Interview (45 minutes) - Initial conversation with a recruiter Technical Interview (up to 60 minutes) - A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role Offer - If successful, you'll receive an offer to join our team
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