Customer Service Consultant - Control Tower

Responsibilities

• Together with the team, you will be responsible for managing tailor-made logistics solutions for our customers and ensuring that daily operations are executed smoothly, proactively and in line with agreed service expectations.
• You will take ownership of the shipment life cycle, coordinate with internal and external stakeholders, follow up on operational milestones and contribute to a strong customer experience.
• In addition, you will:
• Manage daily shipment execution and ensure operational follow-up across the full shipment life cycle.
• Monitor customer requirements, service levels, milestones and agreed processes.
• Coordinate with customers, vendors, carriers, terminals, inland teams, customs, finance and other Maersk teams.
• Take ownership of customer issues, operational exceptions and shipment-related escalations.
• Identify root causes when service expectations are not met and support corrective actions.
• Build strong working relationships with customers and internal stakeholders.
• Support accurate and timely communication towards customers and internal teams.
• Follow agreed SOPs, IOPs and customer-specific processes.
• Contribute to performance improvement, process standardization and smarter ways of working.
• Support digital ways of working and encourage the use of available Maersk tools and platforms.
• Provide input on service risks, operational challenges and improvement opportunities.
• Work closely with the team to ensure proper backup, knowledge sharing and business continuity.
• We are looking for
• You have strong planning and coordination skills, and you are able to manage several topics at the same time without losing the bigger picture. You enjoy solving problems, working with people and delivering a reliable customer experience.
• You are proactive, structured and comfortable working in a busy operational environment where priorities can change quickly.
• Moreover, you:
• Have experience in customer service, logistics, freight forwarding or supply chain operations.
• Understand end-to-end shipment execution and customer-facing logistics processes.
• Are able to take ownership and follow through until topics are properly closed.
• Communicate clearly and professionally with customers and stakeholders.
• Have a proactive mindset and can identify risks before they become bigger issues.
• Like improving existing processes and finding more efficient ways of working.
• Are comfortable working in a matrix organization with different teams and countries.
• Can work independently while also being a strong team player.
• Speak and write English confidently.
• Additional language skills are a plus, depending on the customer scope.
• What makes you successful in this role
• You are someone who does not only process shipments, but also understands the impact behind them. You stay close to the customer, keep control of the details and communicate clearly when something needs attention.
• You bring discipline, ownership and teamwork into daily operations, and you help the team deliver a consistent and professional customer experience.

Benefits

Additional Information

Looking for a chance to work in a dynamic Control Tower environment, managing tailor-made logistics solutions for key customers in a global leader in container logistics? If you enjoy working with customers, suppliers, vendors, internal stakeholders and global Maersk teams across different countries, then this role is for you. When joining our team, you will play an important role in delivering a strong customer experience while ensuring smooth end-to-end shipment execution, proactive coordination and reliable operational follow-up. Ready to get connected with a world of opportunities? Then let's go. All the way!

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