Learning Program Executive

Responsibilities

• Training Facilitation & Coordination
• Host Sessions: Facilitate training sessions conducted either physically on-site or virtually through video conferencing platforms.
• Classroom Management: Oversee classroom setup, administer attendance records, encourage participant engagement in Q&A or group activities, and invigilate assessments.
• Training Venue Coordination: Liaise and arrange training requirements with hotels and venues for public run programs.
• Client & Stakeholder Management
• Client Coordination: Serve as a dedicated point of contact for clients' training departments, managing logistics and preparing post-training documentation.
• Collaboration: Work closely with trainers, vendors and internal teams to support smooth day-to-day program operations.
• Resource Management: Create and maintain training resources on learning platforms for participant access and reference.
• Session Setup & Administration
• Platform & Portal Management: Configure training sessions across video conferencing platforms (Webex and Zoom), government training portal (TPGateway), and internal Training Management System (TMS).
• Enrolment Processing: Process online registrations and participant enrolments accurately and on time.
• Compliance & Documentation
• Funding & Grant Processing: Review and process training records meet all criteria for government funding and grant submission in TPGateway.
• Audit Support: Support periodic documentation reviews, audit, and compliance checks.
• General Support: Assist with other ad-hoc duties as assigned.
• What We Look For
• Communication & Presence
• Clear Communication: Comfortable and confident communicating professionally with participants of all levels, including senior executives.
• Service-Oriented: Professional, approachable and committed on delivering a positive learner experience.
• Calm and Composed: Maintain a collected and professional demeanor when managing group dynamics or navigating unexpected situations.
• Organization & Execution
• Detail-Oriented: Focused and with exceptional attention to detail and accuracy.
• Tech-Savvy: Comfortable utilizing digital tools and systems, with a willingness to learn and improve processes.
• Strong Planning & Prioritization: Excellent time management and organizational skills.
• Professional Mindset
• Quality-Focused: Self-motivated with a personal commitment to delivering accurate and high-quality work.
• Adaptable & Open-Minded: Ready to learn new workflows, adopt new technologies, and adapt smoothly to evolving training requirements.
• Qualifications and Skills:
• Minimum of 2 years of experience in training operations, program coordination, or a related role.
• Demonstrated ability to manage multiple programs and deadlines while maintaining high levels of accuracy and customer service.
• Strong verbal and written communication skills.
• Strong organizational, problem-solving, and stakeholder management skills, with a proactive and dependable approach to work.
• Familiarity with TPGateway, grant processing and audit is a strong advantage.
• Minimum Diploma in a relevant field preferred.

Additional Information

We are seeking an organized, proactive, and dependable professional to join our team as a Learning Program Executive. In this role, you will be the backbone of our funded training programs - ensuring every engagement runs smoothly for clients, trainers, and participants from start to finish. You will serve as a trusted point of contact for clients and stakeholders, managing end-to-end logistics, coordinating communications, and delivering responsive support throughout the learning journey. Beyond client-facing work, you will handle administration, logistics, and operational processes to ensure every training engagement is delivered smoothly, accurately, and to a high standard. If you take pride in precise execution, proactive service, and creating a seamless learning experience, we'd love to hear from you.

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