Operations Coordinator

About the role

As an Operations Administrator at phs, you play a vital role in keeping our Operations Centre running smoothly. Working behind the scenes, your coordination skills and attention to detail ensure our service routes operate efficiently, our drivers are fully supported, and our customers receive exceptional service. You act as the key link between Service Drivers and the Operations & Service Manager. What your day will look like Coordinating service routes - planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service. Briefing and debriefing drivers - preparing data, giving clear instructions, and reviewing completed routes. Handling calls from drivers, clients, and Head Office regarding service issues or updates. Acting as the communication link between Service Drivers and the Operations & Service Manager. Ensuring work is allocated correctly and completed within KPI targets and agreed timeframes. Processing routes and attendance in real time. Identifying improvements and sharing ideas with the Operations Centre Manager. Monitoring service progress and resolving issues creatively to deliver the best customer experience. What makes an ideal candidate Strong service delivery focus. Excellent customer relationship management skills. Confident people management abilities. Understanding of Health & Safety compliance . A versatile, proactive thinker who enjoys problem-solving and improving processes. What you'll receive in return £26,514 (based on a 40-hour week, Monday-Friday). No scheduled weekend work. 13 paydays per year (every 4 weeks). Ongoing career development opportunities. Retail discounts including O2 and food & beverage partners. 24-hour wellbeing helpline. Pension scheme. 30 days holiday including bank holidays. Christmas Day off - phs does not operate on this day. About phs Group Founded in 1963, phs is the leading provider of Hygiene Services across the UK, Spain, and Ireland, serving over 120,000 customers at 300,000 locations. Our divisions include Washrooms, Healthcare, Floorcare, phs Direct, phs Greenleaf, phs Teacrate, phs Besafe, phs Wastekit, and phs Compliance. We are committed to diversity, inclusion, and ensuring every colleague can bring their true self to work.

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