Head of Sales

Responsibilities

• The Strategy-to-Execution Bridge: You take the big business goals and translate them into "action plans" that your team actually understands and executes.
• Building a Coaching Culture: You don't just coach agents, you coach the coaches . You'll ensure that every leader under you knows exactly what "good" looks like and how to drive it.
• The Commercial Machine: You own the end-to-end conversion funnel. You'll use data to spot the friction points, whether it's discovery, qualification, or price confidence and fix them before they hit the bottom line.
• Scalable Systems: You aren't inheriting a perfect machine, you're evolving one. You'll define the processes, the scripts, the cadences, and the KPIs that make performance predictable and repeatable.
• The Performance Rhythm: You run the huddles, the pipeline reviews, and the forecasting sessions. You address underperformance with "warmth and edge" high support, but zero excuses.
• This role is for you if:
• You're a "Strategic Practitioner": You can design a value-based sales methodology (like SPIN) and then jump on the floor to demonstrate it live to a room full of skeptics.
• You Thrive on High Stakes: You're at your best when the targets are aggressive and the pace is relentless. Ambiguity doesn't scare you, it's your playground.
• You're Obsessed with the "Levers": You know exactly which lever to pull (Activity → Conversion → Revenue) to get the results we need each day.
• You Lead with Presence: You don't need permission to fix what's broken. You bring the energy, the discipline, and the standards that pull the whole team upward.
• This role isn't for you if you're looking for:
• A "Report-the-Weather" Job: If you just report the numbers without knowing how to change them,
• A Strategy-Only Seat: This is a player-coach environment. If you've forgotten what it's like to carry a target or close a deal, this isn't for you.
• A "Wait and See" Culture: We move at pace. We don't spend weeks in committee talking about things. We test, we learn, and we continually improve.
• The "General" Experience: You've successfully led multi-team sales organizations (teams of 50 indirect reports plus) (Agents + TLs + Managers) in a high-volume B2C environment.
• The Sales DNA: You have a personal, proven track record of elite sales performance. You've been the top biller, and you've built top billers.
• The Methodology: You are a pro at value-based or solution-selling. You know how to move a team away from "price-quoting" toward "problem-solving."
• Data Fluency: You are dangerous with a dashboard. You use commercial insights to drive every decision you make.
• Resilience: You've scaled or transformed sales teams before. You have the "battle scars" to prove you can handle growth and change.

Requirements

• A solid proven track record of leading high performing b2c phone based sales teams.
• A "Floor-First" Mentality: You believe management happens on the floor, not in a meeting room. You have a proven track record of leading high-volume B2C teams where you've personally moved the needle on conversion through live intervention.
• Data as a Second Language: You don't need a data analyst to tell you when a shift is going sideways. You can look at a live dashboard, spot the bottleneck (speed-to-lead, talk time, or drop-off points), and pivot the team's

Additional Information

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Head of Inbound Sales: The Guru of Conversion 🏗️📈 We don't need a "Head of Department" who spends their life in boardrooms and color-coding spreadsheets. We need a Commercial Operator. As our Head of Inbound Sales, you are the person who bridges the gap between high-level business strategy and the heat of the sales floor. You aren't just reporting the numbers, you're the reason the numbers are going up. You own the culture, the coaching, and the commercial discipline of a multi-layered sales organization. Your job is to build a scalable, high-velocity revenue machine. You'll lead a team of Agents, Team Leaders, and Managers, turning them into a cohesive unit that doesn't just "take orders," but builds value and closes with conviction. Our inbound sales team receive inbound calls generated through a range of marketing activities from your marketing team in the UK. They support our UK customers, focusing on conversion of those warm leads in to sales.

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