Sr Supervisor, Reimbursement

About the role

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .

Responsibilities

• At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.
• Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself .
• As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.
• Job Title:
• Senior Supervisor - Operations
• Location:
• Hyderabad, India
• Business Unit:
• Revenue Cycle Management
• Role Summary:
• Operations Management: Monitor call center or back-office workflows, ensuring smooth process execution.
• Team Supervision: Guide team leaders and agents, manage schedules, and ensure adequate staffing.
• Performance Monitoring: Track KPIs such as CSAT (Customer Satisfaction), AHT (Average Handling Time), attrition, and shrinkage.
• Quality Assurance: Oversee call quality, compliance, and adherence to process standards.
• Reporting & Analytics: Prepare MIS reports, dashboards, and presentations for management reviews.
• Training & Coaching: Provide feedback, conduct training sessions, and support skill development.
• Client Interaction: Coordinate with clients to ensure SLAs (Service Level Agreements) are met.
• Process Improvement: Identify gaps, implement best practices, and optimize data strategies for productivity
• Required Skills:
• Leadership & Communication: Ability to motivate and guide teams.
• Problem-Solving: Quick decision-making under pressure.
• Organizational Skills: Strong multitasking and time management.
• Customer Orientation: Strong interpersonal skills for client-facing roles.
• Domain Expertise: Good understanding of end-to-end RCM processes
• Proficiency in MS Excel (reports, audit trackers, dashboards)
• Coaching: Proven ability to mentor, coach, and drive team performance improvements
• Flexibility to work in night shifts / US time zones

Requirements

• Bachelor's degree in any discipline (BA/B.Com preferred)
• Minimum 6+ years of experience in US Healthcare RCM, including at least 2 years as Team Lead
• Strong leadership, communication, and organizational skills
• Certification in RCM or Six Sigma is optional, but considered an added advantage
• ABOUT ENOVIS
• What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:
• Our Enovis Purpose, Values and Behaviors on Vimeo
• We offer a comprehensive benefits package which includes:
• Medical, Life, and Accidental Insurance
• Leaves and Holidays
• Transportation Allowance/ Pick and Drop Facility
• Nightshift Allowances and Other Benefits

Benefits

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