Solutions Engineer

About the role

Solutions Engineers own the front line of customer success, handling technical support, leading onboarding execution, and partnering with Account Managers to drive adoption and expansion. This role is a designed launchpad within 12 to 18 months, you'll either 1) grow into an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers, owning relationships with senior executives at some of the world's best-known brands. Or 2) move into a product management role, supporting new feature development and enhancements. You'll work directly with our founders, product team, and post-sales team, gaining the kind of full-funnel exposure that's rare this early in a career.

Responsibilities

• Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
• Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
• Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
• Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
• Surface support ticket trends to the product team, directly influencing the roadmap
• Build internal playbooks and customer-facing documentation to shorten time-to-value
• Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling

Requirements

• 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
• Comfort debugging workflows, exploring APIs, and picking up new systems quickly
• Genuine curiosity about enterprise software and how technical solutions get deployed at scale
• Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
• Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders
• Bonus Points
• Prior startup or high-growth company experience
• Interest in growing into an Enterprise SE, Product, or PM track
• Compensation & Benefits
• Salary: $100K-$120K
• Equity: 0.03% - 0.04%
• Health: Medical, dental, and vision coverage
• Unlimited PTO
• Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits
• Interview Process
• Recruiter screen with James, Founding Recruiter (30 min)
• Hiring manager interview with Keshav, Head of Solutions Engineering/ Product Lead
• Role-specific assessment (technical troubleshooting or implementation exercise)
• Final onsite in SF with Co Founders
• References + offer
• We move fast, from first conversation to offer in 1 to 2 weeks. We'll be transparent at every stage.
• Equal Opportunity

Benefits

Additional Information

About Hyperbound Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process. As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com , Notion, and Vanta are just a few of the companies that trust us. We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers. The category is exploding, and we're pouring gas on the fire.

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