Coming to Terms in Difficult Conversations

About the role

In mediation and dialogue processes, individuals often struggle to communicate and understand one another due to confusion about what each person meant when they used a particular term, such as "micro-managing" or "racist." Unfortunately, their struggle to find clarity on terms serves only to deepen their misunderstanding. If you genuinely want to understand one another, here are some suggestions that may help you come to terms during these difficult conversations.

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Company Intel

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