Engineer, Endpoint (Mac/Windows)

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Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Engineer, Endpoint (Mac/Windows) Job Description Summary: Austin Community College (ACC) is seeking a highly skilled Endpoint Engineer to manage, automate, and support enterprise endpoint environments across the college. This role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint computing environment for faculty and staff. The Endpoint Engineer will own deployment, configuration, lifecycle management, and integrations with TeamDynamix and other ITSM tools, supporting ACC's mission of reliable technology and student success. Endpoint Engineer, Windows - Open Endpoint Engineer, macOS - Filled Job Description: Description of Duties Manage, engineer, and support the college's endpoint environments using enterprise endpoint management and device management platforms. Automate deployments, patching, application distribution, and endpoint compliance using scripting and automation tools. Integrate and maintain endpoint management tools with TeamDynamix and other ITSM platforms for device inventory, asset management, ticketing, and workflow automation. Manage the device lifecycle, including onboarding, support, secure decommissioning, and asset tracking. Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support teams. Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and compliance. Stay current on endpoint management best practices, emerging technologies, and higher education IT trends. Endpoint Engineering & Automation Design, build, and maintain standardized endpoint deployment processes, ensuring secure, efficient, and consistent device configurations. Automate endpoint management tasks, patch cycles, software rollouts, and compliance reporting. Support and optimize integrations with TeamDynamix for asset, incident, and change management. Cross-Platform Collaboration Partner with collegewide business owners, development teams, and technology leaders to ensure effective endpoint governance, policy enforcement, and process automation. Document procedures, provide user guides, and deliver training as needed. Provide excellent customer service and proactive communication to faculty, staff, and IT partners. Windows Endpoint Management (Position Open) Manage and support Windows endpoint environments using MECM/SCCM, Workspace ONE, Intune, and related tools. Build and maintain Windows 10/11 desktop and laptop images using MDT and Hyper-V. Automate Windows deployments and endpoint management using PowerShell and enterprise deployment tools. Manage Windows update and patch cycles, driver libraries, firmware updates, and baseline software deployment. Enforce Windows configuration and security policies using Active Directory Group Policy, BitLocker, Azure AD, and endpoint protection tools. Provide Tier 3 support for Windows endpoint issues and manage the Windows device lifecycle. Knowledge of Windows operating systems, enterprise deployment methodologies, Group Policy, and Windows security architecture. Preferred Certifications: Microsoft 365 Modern Desktop Administrator or similar. macOS Endpoint Management (Position Filled) Manage and support macOS endpoint environments using JAMF Pro, Apple Business Manager, Workspace ONE, and related tools.

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