Mess Manager

About the role

We have an exciting opportunity for an experienced Mess Manager to lead the catering, hospitality, and soft FM services across a Mess at DMS Whittington This is a hands-on leadership role responsible for the smooth day-to-day running of Mess operations, ensuring high standards of service, compliance, and customer experience within a Defence environment. Part of Compass Group UK & Ireland, ESS supports over 250 military establishments, government sites, and secure environments. We pride ourselves on delivering outstanding service in critical environments where reliability and professionalism are essential.

Responsibilities

• Lead and manage all Mess operations , including catering, hospitality, and front-of-house services
• Oversee day-to-day soft FM service delivery , ensuring consistent quality and efficiency
• Act as the primary point of contact for the client , building strong relationships and ensuring expectations are met
• Deliver high standards across daily Mess services, functions, and events
• Manage and respond to client feedback and satisfaction surveys , driving continuous improvement
• Ensure Mess facilities are well promoted, creating a welcoming and professional environment
• Identify opportunities to enhance service delivery and increase revenue
• Take full ownership of budget management , including cost control, sales monitoring, and financial reporting
• Plan and manage staff rotas and resources in line with business needs
• Ensure clear communication across departments to support seamless event and service delivery
• Maintain compliance with health & safety, food safety, and Defence standards
• About You
• Proven experience as a Mess Manager, Hospitality Manager, or similar leadership role within catering or Defence environments
• Strong understanding of Mess operations, service standards, and customer expectations
• Commercially aware with experience in budget and cost management
• Excellent leadership and people management skills
• Strong communicator with the ability to engage with stakeholders at all levels
• Highly organised with strong administrative and operational skills
• Confident using IT systems and hospitality platforms
• Positive, proactive attitude with a focus on service excellence and attention to detail

Benefits

Additional Information

Mess Manager - DMS Whittington Location: Lichfield Salary: Up to £31,000 Per Annum Hours: 40 hours per week (Monday to Friday with occasional weekend functions)

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