Motor Claims Officer
External
Qbe · AustraliaPrepare for this interview
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About the role
We have an exciting opportunity for a Claims Officer to join our friendly and knowledgeable team based in our Parramatta office, where you'll manage Total Loss, Fire & Theft motor claims. With a focus on team work and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Provide an exceptional operational and customer service experience for diverse internal and external stakeholders with our customers, brokers and partnerships. Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines. Manage fire, theft & total loss claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome. Manage claims using the appropriate external and internal Recover and Salvage specialists to achieve the settlement outcome efficiently and effectively. About you Previous experience in motor or general insurance claims is advantageous but not essential Strong customer service skills with a highly customer focused approach Excellent communication skills, both verbal and written, with an engaging and courteous phone manner. Ability to multitask effectively, managing competing priorities to meet customer needs. Exceptional organisational and analytical skills, with the ability to critically assess and prioritise tasks.
Requirements
- Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
- Application Close Date: 30/06/2026 11:59 PM
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Location: Parramatta, NSW Type: Permanent full time Hybrid Working
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