Founding Claap CSM

Benefits

Additional Information

We're hiring our first post-sales leader. You'll work side by side with Claap's co-founder & CRO, Pierre, on Claap's most strategic accounts, leading AI transformation projects at the executive level, driving expansion, and codifying our post-sales playbook from scratch. This is not a CSM job. It's not even a typical KAM job. It's a founding-team role that sits at the intersection of strategic account management, enterprise change management, and AI consulting. If you've been a top AE who got bored of cold outbound, a Solutions Engineer who wants to own the commercial outcome, an Enterprise CSM who's tired of inheriting playbooks that don't work upmarket, or a transformation consultant who wants to ship inside the product instead of writing slides about it, this is the job. About Claap Claap is the AI-native Revenue Intelligence platform for sales and revenue teams. What makes us different: we were the first platform in our category designed from day one to be used by both humans AND AI agents. Every customer conversation we capture is structured for two consumers: the rep who needs to act on it, and the agents (yours, ours, third-party) that need to feed on it to do their work. This matters because the biggest shift we see across our customer base, from Series B startups to enterprise customers like Infopro Digital, Didomi, Dash0, and Pelico, is the move toward collaboration between humans, agents, and software. Our customers' executives are under real pressure to deploy AI across sales, business development, and customer-facing functions. Claap is often the conversation-data backbone that makes those agentic workflows possible. We recently joined lemlist, giving us the ambition to build the AI-native revenue platform of the next decade. We're a small team. Every hire matters. This one matters more than most. Why this role exists right now Our deals are no longer "buy a notes-taker." They are strategic AI transformation projects with executive sponsorship, multi-quarter rollouts, and stakeholders ranging from the CRO to the CIO to the AI/Data team building agentic workflows on top of Claap. These projects share three traits: They are transverse. You're aligning sales, RevOps, IT, security, and an internal AI/data team that often doesn't yet exist when the project starts. This is change management as much as it is account management. AI maturity varies wildly. One customer has a Claude deployment with 40 internal agents and is asking deep MCP architecture questions. The next customer is still figuring out what RAG means. You need the range to meet both where they are. The technical bar keeps rising. As customers build agents that consume Claap data alongside data from HubSpot, Snowflake, Salesforce, and their own tools, your conversations with their AI/data leads need to be substantive, not surface-level. MCP, APIs, structured outputs, prompt iteration: these are working vocabulary, not jargon to fake. What you'll actually do You'll own a portfolio of strategic accounts (€20K+ ARR) and be measured on Net Revenue Retention, not tickets closed, not NPS, not "relationship health." Real expansion, real numbers. In your first 90 days you will: Take over 3 to 5 of Pierre's anchor accounts and run them end-to-end, including the AI transformation conversations with their CIO/AI lead Codify our 30/60/90 onboarding framework and our Mutual Success Plan template, turning what currently lives in Pierre's head into a written playbook the next hire can actually use Build the customer health scoring model to better anticipate potential churns Run your first scripted Executive Business Review with one of our enterprise customers Co-design with Product the agent-facing capabilities our largest customers are asking for After that, you'll: Own the expansion forecast and quarterly QBR cadence Lead the AI transformation conversations, from "how do we get our reps to adopt this" to "how do we plug Claap conversation data into the agents we're building in Claude, Mistral, Dust, or our own stack" Run weekly working sessions with strategic accounts: live configuration, methodology coaching, agentic workflow architecture, expansion conversations Be the bridge between customer AI/data teams and our Product team. Your insights will directly shape the roadmap and our MCP surface Who we're looking for You'll thrive here if you are: A builder, not a maintainer. You get energy from "no playbook exists, let's build one" and frustration from "follow the SOP." You've either started something (a function, a team, a company) or you can credibly point to processes you built where none existed. Commercially sharp. You've carried a quota or NRR target. You speak fluent ROI and business case, not just "customer love." You've structured at least one significant expansion or saved at least one significant churn, and you can walk us through exactly how. A change management operator. Our deals are transformation projects. You can land in

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at lemlist? Share your experience