Senior Fraud Investigator and Data Analyst - Isle of Man, Jersey or Guernsey.

Responsibilities

• Deliver a range of high level technical business support tasks to deliver high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team.
• In this role you'll:
• Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer‑focused outcomes.
• Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way.
• Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight.
• Why join us?
• We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
• What we're looking for?
• Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence‑based judgements, a collaborative perspective, with a solid focus on protecting customers and strengthening defences through insight.
• Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment with good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends.
• Experience producing and maintaining fraud or risk MI, with hands‑on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments.
• Ability to explain data, insight, and risk clearly to both technical and non‑technical colleagues.
• Confirmed ability to operate optimally in a fast‑paced environment, balancing investigation activity with MI deliverables.
• Confidence to challenge existing processes, suggest data‑ or automation‑led improvements, and support continuous improvement.
• We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
• This is a place for you:
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' h

Benefits

Additional Information

End Date Tuesday 07 July 2026 Salary Range £33,203 - £34,950 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary This is a full time, permanent role based in Isle of Man, Jersey or Guernsey. Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man, Jersey or Guernsey. Job Description JOB TITLE: Senior Fraud Investigator and Data Analyst SALARY: £33,203 - £45,287 - depending on location. LOCATION(S): Isle of Man, Jersey or Guernsey HOURS : Full-time, 35 Hours WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

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