Network Operations Engineer

About the role

Job title: Network Operations Engineer Experience Level: 4-6 Years Employment Type: Full-Time Work Location: Remote Shift: Rotational 24x7 NOC Operations About the company: Protera is a Great Place To Work® Certified™ in India. Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization. Vision: Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations. Mission: The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains. Values: Impact: Create intentional and meaningful interactions to improve, innovate and inspire. Curiosity: Stay curious about the evolution and journey of each other. Authenticity: High integrity individuals working together for the greater good. Celebration: Of our work, our people, our clients, our traditions, and our communities. To know more about us you can visit our website www.protera.com . The NOC Engineer Level 2 is responsible for monitoring, troubleshooting, and resolving network and system incidents within the organization's IT infrastructure. The role involves providing advanced technical support, performing root cause analysis, ensuring network availability, and escalating complex issues when required. Minimum 4-6 years of experience in Network Operations Center (NOC) or Network Support roles. Key Responsibilities: Monitor network, server, and application performance using NOC monitoring tools. Investigate and resolve Level 2 network incidents and service disruptions. Troubleshoot LAN, WAN, VPN, Internet, and wireless connectivity issues. Analyze alarms, alerts, and performance metrics to identify potential problems. Perform root cause analysis (RCA) for recurring incidents. Coordinate with Level 1 support teams and provide technical guidance. Escalate critical issues to Level 3 engineers, vendors, or service providers as required. Manage incidents, problems, and change requests according to ITIL processes. Incident resolution within SLA and monitor network uptime and availability. Maintain network documentation, troubleshooting procedures, and incident reports. Ensure adherence to Service Level Agreements (SLAs). Participate in scheduled maintenance activities and network upgrades. Generate daily, weekly, and monthly operational reports. Technical Skills Required Strong knowledge of TCP/IP, DNS, DHCP, VLANs, Spanning-Tree, ACL, Port-Channel, Redundancy Protocols etc., Experience in troubleshooting the Switching & Routing protocols (OSPF, EIGRP & BGP). Experience with network monitoring tools such as Logic Monitor, SolarWinds or similar. Good hands-on in Cisco Products and Palo Alto/Fortinet or equivalent security products. Experience in troubleshooting VPN, SD-WAN, and Internet connectivity issues. Understanding network security concepts and firewall management. Knowledge of cloud networking (AWS, Azure, or GCP) is an advantage. Certifications such as CCNA, CCNP, PCNSA or equivalent preferred. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work in a 24x7 shift environment. Effective coordination and stakeholder management skills. Ability to perform under pressure during critical incidents. Work from Home set-up Comprehensive medical benefits Gratuity, PF, EPS and Bonus, NPS Shift Allowances On-call Allowance Health and wellness Allowances Learning and Development Allowances No question asked certification policy Certification Bounty Bonus

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