Assistant Vice President, Field Origination (Real Estate Lending/Purchase)

About the role

To provide leadership and operational direction for activities related to nationwide first mortgage loan origination; processing; closing and funding. Manage execution of business and organizational objectives while meeting regulatory requirements and maintaining Navy Federal's strategic plan responsive to Navy Federal's membership. Ensure compliance with established policies and procedures of Navy Federal, NCUA, its private and institutional investors and laws and regulations applicable to mortgage lending (e.g., RESPA, TIL, ECOA). Oversee the quality and effectiveness of Field Mortgage purchase origination strategy to improve results. Manage, evaluate, and adjust branch work quality, staff performance, processes and procedures to meet goals. Lead, provide guidance and direction to Field Mortgage management and staff to drive application volume and ensure prompt, courteous member service. Formulate appropriate policy, priorities and strategic initiatives. Support executive management in developing and executing Real Estate Lending strategic direction. Ensure effective pipeline management while collaborating with fulfillment business partners. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Assume responsibility/accountability for the leadership, direction, and management of Navy Federal's Field Mortgage activities that drives booked loans, booked production, and the number of families we serve.
• Monitor Navy Federal competitive position in regards to product offerings, fees and mortgage loan pricing
• Monitor the level of service provided by appraisers, closing agents and others providing mortgage services to Navy Federal members
• Oversee identification, planning and implementation of business requirement changes based on actions taken by government, competitors, trade associations and NCUA
• Provide oversight of and guidance on analyses, reporting and recommendations for performance improvement within area of the business to include analysis of competitive positioning, product/service offerings, cost-benefit analysis, etc.
• Provide recommendations and reports to the VP Field Mortgage Purchase Origination
• Ensure effective capacity and pipeline management of mortgage loans for optimal member service support during periods of highest volume and less active times
• Establish and implement short and long-term regional strategy and goal recommendations, objectives, policies, and operating procedures; monitor and evaluate program effectiveness and implement changes as needed
• Determine and review gaps in branch performance, establish relevant performance metrics, and ensure appropriate improvements are initiated and managed
• Adopt and implement strategies to better serve our members through digital transformation (e.g., data and analytics, change management, AI, machine learning, etc.)
• Provide positive leadership to the branches through teaching, training, employee engagement, succession planning, and mentorship programs
• Serve as liaison to external and internal key decision makers to improve branch performance
• Review regional effectiveness of operational processes, analyze trends, and report on opportunities for improved efficiencies, technologies, and expansion of mortgage loan growth
• Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for their area of responsibility, and developer of financial solutions for business challenges
• Drive organizational change and learning by embracing new, flexible, and agile approaches to improve business performance and efficiency
• Direct the implementation of changing or new Field Mortgage directives to ensure optimal, efficient and effective member service
• Oversee Field Mortgage compliance with federal and state laws, and Navy Federal, NCUA, investors, rules and regulations applicable to mortgage lending (e.g., RESPA, TIL, ECOA, etc.)
• Coordinate and align business strategy, process changes, and administrative activities across division as well as with counterparts in Mortgage Loan Operations and other related business areas
• Manage the design, development and implementation of systems and regular testing of key financial internal controls, systems, and procedures
• Manage the interaction between Field Mortgage, financial planning, costing/funding, and internal and external auditing actuaries and NCUA examiners
• Perform supervisory and managerial responsibilities
• Set direction to ensure goals and objectives align with division and regional strategy
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Navy Federal Credit Union? Share your experience