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ProProduct Development Representative

External
servicetitan logoServicetitan · Glendale, CA
Full-timeOn-siteToday
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Responsibilities

  • Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.
  • Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
  • Inbound & Outbound Engagement : Manage inbound leads from marketing, product interest, and customer requests with speed and precision. Conduct high-volume outbound engagement through targeted calls (approx. 30/day) and personalized email outreach.
  • Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
  • Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
  • Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
  • Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
  • Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

Requirements

  • This role requires a blend of sales drive and customer success empathy to effectively drive product adoption.
  • Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
  • Outbound Skills: 12+ months of outbound calling experience is required.
  • Be Human With Us:
  • Use of AI Technology:

Benefits

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Health insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonusParental leave

Additional Information

Ready to be a Titan? ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations. Why You'll Love This Role: Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products. Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales. Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

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