Senior Project Coordinator

Responsibilities

• Client's Stakeholder Support & Relationship Management
• Serve as a day-to-day point of contact for client's management team for requests tied to all programs
• Build trusted relationships across client and MSX stakeholders (cross-functional partners may include client management, field operations, after sales/service, customer experience, and analytics).
• Maintain tight alignment between client priorities and project execution, escalating risks and dependencies early.
• Ad-Hoc Request Ownership (Speed + Quality)
• Own intake, prioritization, and delivery of ad-hoc requests, including executive-ready materials and data pulls.
• Translate ambiguous asks into clear requirements, timelines, and outputs-then deliver on time with exceptional quality.
• Manage multiple concurrent deliverables while maintaining attention to detail and consistent formatting/branding standards.
• Strategy Meeting Capture & Follow-Through
• Participate in client's strategy meetings and working sessions; capture decisions, action items, owners, and deadlines.
• Convert meeting outcomes into polished summaries, action plans, and follow-up communications.
• Track progress against commitments and proactively drive closure on open items.
• Reporting, Insights & Storytelling
• Build and maintain recurring and ad-hoc reporting that communicates performance, trends, and insight.
• Create clear executive narratives: combine data, operational context, and recommendations into concise slides and written summaries.
• Ensure reporting is stakeholder-ready for both internal client audiences and external/dealer-facing communication as needed.
• Work Location / Schedule
• Full-time position.
• Required to be on-site at client's three (3) days per week (remaining days hybrid/remote as aligned with business needs).
• 3-5+ years of experience in automotive retail operations, OEM support/field operations, consulting, or a similar role supporting dealer networks.
• Demonstrated knowledge of dealer operations.
• Advanced proficiency in PowerPoint (executive-level storytelling) and Excel (analysis, pivots/lookup logic, clean reporting).
• Strong project coordination skills: ability to manage deadlines, prioritize competing requests, and communicate clearly with stakeholders.
• Excellent written and verbal communication; comfortable working directly with senior leaders.
• High attention to detail with a commitment to producing "boardroom-ready" deliverables.
• Key Success Measures (Example KPIs)
• On-time delivery rate for ad-hoc requests
• Stakeholder satisfaction/quality feedback
• Accuracy and clarity of reporting and executive materials
• Action item closure rate and meeting follow-through
• Demonstrated impact on client's initiative outcomes (adoption, operational efficiency, customer experience)

Benefits

Additional Information

Role Overview The Client Success Specialist is a high-impact, full-time role designed to serve as the primary strategic and operational bridge between the MSX project team and client (OEM). Based on-site at client three days per week, you will support client's management team by anticipating needs, executing ad-hoc requests with speed and exceptional quality, and ensuring strategy is grounded in real-world dealer operations for mobile service, express service and operational capacity. This position is ideal for someone who is highly organized, consultative, and comfortable working with senior stakeholders-translating strategy discussions into clear deliverables (presentations, reports, meeting outcomes) that drive action across the client's dealer network.

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Company Intel

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