Specialist, Order Management

Responsibilities

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes
• Enable accurate and timely recording, processing and confirmation of orders
• Supporting implementation of effective and efficient order management ways of working
• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering
• Carry out related processes such as Materials & Package Material master data
• Ensure troubleshooting in order processes
• Support internal projects and actively participate in the implementation of future ways of working
• Support continuous improvement of work processes, guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes

Requirements

• You have a relevant university degree or at least 2 years business experience in customer service or order processing
• You have a good knowledge of Order Management tools (e.g. SAP)
• You coordinate and communicate effectively with internal stakeholders
• You are a team player and good networker
• You provide a solution oriented and customer focused mindset
• You have an interest in working in international teams and to cooperate with multiple teams
• You have excellent verbal and written communication skills in English. Other European languages will also be considered an asset
• This is what we offer to you
• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Learn about our Rewarding and our Ways of working
• Additional information about the position
• This position is located in Wrocław, Poland.
• This role requires regular on-site presence in a hybrid working model, with three days per week in the office. Additionally, it includes occasional late shifts until 18:00, scheduled on a rota basis (typically once every eight weeks).
• The position holder will report to Team Leader, Order Management.
• How to apply
• To apply, please submit your CV and cover letter by July 11, 2026 . Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
• For support with submitting your application, please contact our HR Service Center at careers@upm.com or tel. +48123999499.
• Learn more about how to apply from our Careers page .
• Country-specific information
• If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/
• UPM business information
• UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fib

Additional Information

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are now looking for a Specialist, Order Management to join our team in UPM Business Hub, Poland in Wrocław. Greetings from your future manager "Being able to see, learn, develop and implement all the new initiatives around us is a unique opportunity to affect how UPM Communication Paper Supply Chain will look like in the future. The activities we are carrying out range from daily order management tasks to short-term improvements and supporting the implementation of bigger scale process developments as well as support of major projects. You will be part of a diverse team of professionals driving UPM Communication Paper Supply Chain to be a professional and efficient organization." - Karolina Aftyka, Team Leader, Order Management

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