Patient Care Coordinator

Responsibilities

• The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.
• The successful candidate will be able to:
• Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
• Maintain an efficient patient flow through the registration process and provide excellent customer service to
• patients/families
• Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the
• appropriate individual
• Post all self-pay charges, collect payments, and provide patients with receipts
• Reconcile billing slips to daily schedule
• Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
• Schedule appointments accurately according to department guidelines, using a waitlist when applicable
• Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and
• promptly
• Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
• Demonstrate flexibility with various work schedules and cover for other staff when asked, including other
• office locations
• Demonstrate the ability to follow downtime procedures adequately
• Perform any and all other duties as assigned

Requirements

• High School Diploma required, A.S. Degree in healthcare/related field preferred
• 1+ year of dental administration experience highly preferred
• Comprehensive knowledge of electronic medical systems
• Adeptness in the healthcare industry
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• Able to prioritize workload and perform in a fast-paced and challenging environment
• Perks of the Job:
• Highly competitive salaries & annual performance and compensation reviews
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays
• Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the
• Northeast
• About MAX Surgical Specialty Management:
• Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.

Additional Information

Our practice, Riverside Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

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