Key Client Manager

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KEY CLIENT MANAGER Rendall & Rittner - £Competitive, aligned to experience - 18month FTC -Home-based | London, Midlands & Manchester travel required ROLE OVERVIEW We need a Key Client Manager who can take ownership of a complex, high-value client relationship and lead a team of property managers to deliver against them. You'll act as the senior point of contact for key clients, building long-term partnerships, overseeing service delivery and leading your team to consistently meet and exceed agreed standards. This is a senior role that sits at the intersection of client management, team leadership and operational oversight, requiring someone who can operate confidently across all three. ROLE EXPECTATIONS This role requires someone who can manage complexity across client relationships, team performance and portfolio operations without losing sight of the detail that matters to clients. You will be expected to set and monitor KPIs, hold the team accountable, manage client relationships proactively and resolve issues before they escalate. You will be expected to lead from the front, spotting opportunities to add value for clients and drive continuous improvement across the team. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Key clients trust you, feel well-informed and see you as a genuine partner Your team consistently delivers against KPIs and knows what good looks like Developments are compliant, well managed and financially controlled You are the person clients and your team turn to when it matters HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Managing and developing relationships with key clients, attending meetings and responding to their needs proactively Leading and supporting your property management team to deliver consistently against client commitments Setting, monitoring and reporting on service level KPIs for each client Overseeing budgets, financial forecasts and year-end processes across the portfolio Ensuring Health & Safety compliance and operational standards across all client developments You'll be home-based with regular regional meetings, trusted to manage your time, priorities and client relationships effectively. WHO THIS ROLE IS FOR This role suits someone who: Has extensive experience in residential leasehold management and a strong track record with senior clients Is confident leading a team and holding people accountable in a client-facing environment Understands leasehold legislation, KPI management and financial reporting Communicates clearly and professionally at Board level and across all stakeholders Takes pride in service quality and the reputation of the company with every client interaction EXPERIENCE THAT HELPS Extensive residential leasehold property management experience, including complex major works Strong knowledge of the Landlord & Tenant Act, RICS and ARMA guidelines and leasehold legislation Previous managerial experience in the block management industry Proven track record of building and managing senior client relationships TPI / AssocRICS membership (or willingness to obtain within 12 months, fully funded)

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