Change & Enablement Specialist (12 Month Contract)

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Create and maintain process documentation, SOPs, quick reference guides, and journey maps for the program workflows.
• Develop and maintain FAQ documents, talk tracks, and system guides for new tools and platforms as they roll out.
• Design and facilitate training sessions for each new process, tool, or workflow release, including role-specific training paths.
• Create training materials including slide decks, facilitator guides, and onboarding content for new hires joining during the migration period.
• Run live Ask Me Anything (AMA) sessions for frontline teams during migration phases.
• Deliver post-training reinforcement activities and observe team interactions to identify skill gaps and provide targeted coaching.
• Track adoption metrics and flag areas where additional support is needed.
• Draft internal communications and What's Changed summaries aligned to weekly releases, maintaining structured feedback loops from frontline teams back to program teams.
• Identify inefficiencies in Customer Success workflows, support implementation of improvements, and coordinate rollout with team leads.
• Conduct post-implementation reviews and maintain a process improvement log to capture frontline feedback and track outcomes.
• What you'll bring to this role:
• Experience in change management, enablement, learning and development, or training coordination roles within technology or SaaS environments.
• Strong d

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