Reservations Agent (Full Time)
External
Accorhotel · Edmonton, CanadaFull-timeOn-site1mo ago30+ days old, may be filled
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Reporting to the Front Office Manager, the responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner
- Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process
- Ensure accurate payment information is received and inputted in a timely manner
- Maximize revenue by upselling guestrooms and recommending hotel facilities
- Assist with balancing inventory/room types
- Liaise and maintain strong working relationships with Sales, Catering, Front Office & other departments as required
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow all departmental and hotel policies, procedures and service standards
- Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs, and ramps
- Your experience and skills include:
- Service focused personality is essential; previous customer service experience in a similar setting is required, previous hotel experience preferred
- Proven customer services skills with sophisticated communication skills, both verbal and written
- Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system, Light speed or a related system, is preferred
- Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities
- Highly responsible and reliable, demonstrating initiative as required
- Ability to work well under pressure in a fast-paced, team-based environment
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Benefits
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideComprehensive wellness platform (Greenshield) for employee mental health and wellbeing supportLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Health insuranceDental insuranceVision insurance
Additional Information
Reservations Agent (Full Time) Showcase your outstanding interpersonal skills as a Reservations Agent, where you will provide organizational and administrative support to the team and memorable service to your guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Accorhotel? Share your experience