Application Support Specialist

Responsibilities

• What We Need
• How We Work
• As an Application Support Specialist, Corpay will set you up for success by providing:
• Assigned workspace in the Sheffield office
• Company-issued equipment
• Formal, hands-on training
• Providing application support to r2c Online customers via web, email, and phone.
• Managing service cases from initial logging through to resolution within defined SLAs
• Logging and manage service cases using Salesforce CRM.
• Guiding customers on product functionality and best practices.
• Monitoring, track, and report on support performance, trends, and recurring issues.
• Logging, investigate, and escalate bugs and system issues as required.
• Monitoring system usage and identify customers needing additional support.
• Testing company products against specifications to ensure quality and performance.
• Supporting internal and external projects as required.
• Preparing, validate, and manage data for system imports and exports.
• Assisting with customer onboarding, adoption, and implementation activities.
• Qualifications & Skills
• Experience in application support, service desk, or similar customer-facing technical roles
• Good understanding of system capabilities and limitations with technical awareness
• Strong organisational and time management skills with the ability to prioritise workload
• Customer-focused mindset with commitment to delivering high-quality support
• Results-driven with strong attention to detail and accountability
• Strong problem-solving skills with ability to identify and resolve issues efficiently
• Ability to work collaboratively while taking ownership of responsibilities
• Commercial awareness and understanding of business priorities
• Innovative mindset with willingness to improve processes and suggest new solutions
• Assertive, team player and multi-tasking ability.
• Benefits & Perks
• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression
• #LI-WK1
• #LI-Onsite
• About Corpay
• About Corpay
• Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance
• Equal Opportunity Employer
• Use of Artificial Intelligence in Hiring
• Corpay m

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