Customer Service Representative

Responsibilities

• Coordinates the placement of customer orders. Tasks include: order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries.
• Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers.
• Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented.
• Communicates frequently with logistics, distributors and sales representatives.
• Maintain accurate and current information as it relates to current and anticipated customer requirements.
• Communicate product, pricing, availability, delivery and certificate of analysis information to customers.
• Monitor customer credit information in conjunction with Accounts Receivables department. Follow up on customer short pays .
• Maintain system master files for customers, customer requirements, pricing, rebates, and commissions.
• Responsible for weekly and monthly reports as directed.
• Provide back up for other customer support functions as needed.

Requirements

• Bachelor Degree preferred and 5 years comparable business experience
• Excellent communication and interpersonal skills
• SAP Required
• Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
• Understanding of Logistics/Operations and impact to fulfilling customer's orders
• Ability to work independently under limited supervision and demonstrate a high degree of personal accountability.
• Ability to make decisions and recommendations within authorized parameters.
• Summary Compensation & Benefits:
• Pay Range: $61,200 to $102,000
• Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:
• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Disability benefits
• Life Insurance
• Parental leave
• Tuition Reimbursement
• Your Application
• To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html .
• Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
• Your Talent Acquisition Manager:
• Malika Carrington [C], Mary Shang [C]
• Company is
• Evonik Corporation

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