Professional Services, Resident Manager (Remote, GBR)

About the role

As a Resident Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services with all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, and a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the Falcon Platform from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support.

Responsibilities

• Build and grow a team that helps customers operationalize and support all
• CrowdStrike products, including all modules of Falcon, Identity, Cloud, Next-Gen
• SIEM and LogScale.
• Collaborate with the professional services leadership team to build and enhance
• the organization, expand programs, increase efficiencies, and create world-class,
• customer-focused services.
• Drive cross-functional teams within CrowdStrike to ensure successful delivery
• outcomes and maximize value for customer engagements.
• Manage and mentor team members to help expand skill sets and maximize
• performance.
• Lead internal initiatives to enhance delivery techniques, introduce automations,
• strengthen security postures, and optimize time-to-value, utilizing AI and other
• technologies.
• Anticipate customer needs by tracking new CrowdStrike technologies and
• mapping out innovative service offerings.
• Supervise a portfolio of customer projects from a project leadership and tactical
• role.
• Interface directly with customers, assisting with pre-sales, presenting solutions,
• structuring deals, managing project creation, and all phases of project delivery.
• Partner with the global sales and marketing teams to develop services
• communications, deliver presentations, match customer needs to solutions, and
• close opportunities.
• Ability to travel up to 25% of the time.

Requirements

• 8+ years of experience working in the security industry in a professional services
• or similar capacity
• Strong understanding of employee management concepts with the demonstrated ability to lead teams
• Experience working with pre-sales teams on technical scoping and requirements
• gathering, and with post-sales handoffs
• Experience managing technical deployments, tracking time, and running projects from kickoff to closure
• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
• Strong written and oral communication skills in English
• Nice to haves, but not required:
• Knowledge of security endpoint products and solutions
• Knowledge of SIEM skills and best practices related to log analysis, data
• onboarding, parsers, search queries, dashboards, and alerts
• Experience working with log management/SIEM solutions (Falcon LogScale,
• Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a
• professional services or similar capacity
• Knowledge of distributed applications hosted in AWS, GCP, and Azure
• Knowledge of identity management solutions
• Automation experience building scripts in Bash, Python, or other programming
• languages
• #LI-Remote
• #LI-GT1
• Benefits of Working at CrowdStrike:
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyo

Benefits

Additional Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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