Director, Laboratory Operations

About the role

To provide strategic clinical and business leadership for the planning, implementation and overall direction of the laboratory portfolio (e.g., multiple laboratory sites/programs or a province-wide service) to ensure deliverables, resources and service requirements are delivered in a manner that meet the vision, mission and goals of Public Health Ontario (PHO). Key Responsibilities- Acts as a strategic leader and thinker across the organization to drive sound, innovative, business and clinical programs for an assigned laboratory portfolio, ensuring operational effectiveness and efficiency across areas of responsibility. Directs and leads the development and overall implementation and management of multi-year operational and strategic plans, in conjunction with the Vice President and Chief, Microbiology and Laboratory Services and relevant Directors, ensuring standardized processes are developed, reviewed annually, maintained and followed in all PHO laboratory locations; ensuring consistency with the organization's corporate goals and supports the values and mission of PHO. Sets the strategic and operational directions, oversees budget and program goals across departments, involving a large multi component portfolio including technical equipment, laboratory facility requirements and multi-million-dollar procurement contracts and budgets. Provides the framework for optimum best practices, protocols and performance indicators as well management systems to ensure that PHO meets Accreditation Canada Diagnostics (ACD), Canadian Association for Laboratory Accreditation (CALA) and Ministry of the Environment, Conservation and Parks (MECP) standards. Provides strategic leadership and oversight for the standardization and strategy setting in testing, reporting as well as quality across all PHO laboratory sites. Directs the continued development and oversight of the quality management framework and leads the continued development of quality improvement activities, including the promotion of innovation, creativity, and efficiency in the ongoing review, streamlining and standardization of processes, based on the requirements of the PHO laboratory quality management system, regulatory and accreditation requirements. Works closely with other PHO laboratory services to optimize operational links and efficiencies, and effectively supports research, surveillance, method development, quality management, business development, business process improvement, and other PHO laboratory projects. Through understanding in technical aspects of providing high quality testing, implementation of new testing methods, including validation and verification as well as ongoing monitoring of performance of tests. Acts as an authority in laboratory programs/services and provides clinical expertise across PHO as required. Promotes strategic alliances and connections with portfolios across PHO, external partners, clients, members of the public and other stakeholders, e.g., public health units, hospitals, long term care facilities, physicians, laboratories, clinics, academic partners etc. to cultivate relationships and manage expectations in the development and delivery of high-quality reliable laboratory services and the resolution of escalated complaints and issues. Establishes and fosters effective communication mechanisms with directors across the PHO. Laboratory and PHO system as related to operational issues. Supports implementation of approved research studies and method development in conjunction with clinical/medical microbiologist. Manages and directs managers to ensure congruence with PHO's internal policies and procedures, professional standards, collective agreement requirements and other relevant standards, legislation or regulations, including: providing direction and leadership in the implementation of new techniques and standards; setting clear responsibilities and objectives and evaluating performance; advising on training needs, participating in recruitment and selection; dealing with disciplinary issues and responding to grievances in conjunction with PHO's Human Resources management programs. As a member of the PHO senior leadership team, acts as a key participant in developing public health strategies, planning and execution. Represents senior leadership on appropriate committees and work teams to advance PHO activities and to ensure broad external stakeholder input where appropriate, e.g. Senior Leadership Committee, Privacy Subcommittee, etc. Manages risk across programs against established risk system/model business or programs. Political acuity and awareness of government directions, sensitivities and relationships with the ability to work with ambiguities. Models' organizational values and culture and embeds value

Benefits

Additional Information

Director, Laboratory Operations Location: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ON Department: Laboratory Operations This posting is to fill a current vacancy.

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