Cyrel® North American Equipment Service Manager

About the role

As the Cyrel® North American Equipment Service Manager, you will support the Flexographic Solutions business by ensuring equipment reliability, maximizing uptime, and delivering high-quality customer support.

Responsibilities

• Provide technical support across equipment installation lifecycle (pre, during, post)
• Partner with Sales to align technical solutions with customer requirements
• Serve as escalation point for equipment service issues
• Manage and support third-party service providers
• Collaborate with global experts and OEM partners to resolve issues
• Lead equipment upgrades and continuous improvement initiatives
• Utilize diagnostic tools and technologies to improve service effectiveness
• Guide and prioritize activities across technical support resources
• Deliver hands-on problem solving and technical leadership

Requirements

• 10+ years in flexographic printing and equipment service
• Strong written and verbal communication skills
• Analytical mindset with ability to interpret data and provide recommendations
• Experience with Salesforce, ServiceMax, or similar CRM
• Familiarity with invoicing and service-related financial processes
• Bachelor's degree in Engineering, Industrial Technology, or related field
• #LI-TG1
• Join our Talent Community to stay connected with us!
• DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page .

Additional Information

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Cyrel® North American Equipment Service Manager Wilmington, DE (Hybrid - 4 days onsite) At DuPont, we work on things that matter - from clean water to advanced materials powering everyday technology. Join a purpose-driven, collaborative company focused on innovation, sustainability, and diverse thinking.

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