Sr Manager, Business Analytics & Ops

Responsibilities

• Business Analytics & Insight Leadership
• Own DPS China's business analytics framework, covering sales performance, market trends, channel effectiveness, and customer insights
• Translate complex business and strategic questions into structured analyses, KPIs, and actionable insights
• Lead development and maintenance of standardized dashboards, reports, and executive ‑ level analytics for leadership reviews
• Provide forward ‑ looking insights to support planning, forecasting, resource allocation, and strategic decision ‑ making
• Sales Operations Governance & Execution
• Oversee end ‑ to ‑ end sales operations processes, including but not limited to:
• Sample and asset management
• Sales event and meeting support
• Product complaint compensation processing
• Hospital tendering and related approval workflows
• Company chop and operational approval processes
• Ensure operational stability, efficiency, and full compliance with company policies, controls, and audit requirements
• Manage and guide outsourced service providers, including SLA definition, performance monitoring, issue resolution, and continuous improvement
• Reporting, Performance Management & Compliance
• Define and govern sales operations, analytics, and performance reporting standards
• Monitor operational KPIs, service levels, and compliance indicators; proactively identify risks and gaps
• Ensure alignment between operational data, commercial performance reporting, and financial narratives
• Support internal audits, reviews, and control testing related to sales operations, analytics, and administrative processes
• Business Requirement Translation & Cross ‑ Functional Enablement
• Act as a bridge between DPS China business teams and I T /Digital on analytics, reporting, and systems utilization
• Translate business needs into clear, prioritized analytics and operational requirements
• Coordinate cross ‑ functional stakeholders to resolve complex issues spanning Sales, Finance, Supply Chain, Quality, Compliance, HR, and Admin
• Ensure solutions are practical, scalable, and compliant with governance standards
• Data Governance, Quality & Scalability
• Support and enforce data governance standards, including metric definitions, data ownership, access control, and appropriate usage
• Ensure data accuracy, consistency, traceability, and transparency across analytics and operational outputs
• Promote reuse of insights and standard data sources to reduce duplication and manual work
• Contribute to building automation ‑ ready, scalable analytics and operations capabilities
• DPS China Office Management & Administrative Governance
• Oversee DPS China office management in coordination with relevant internal functions and service providers, including:
• Office administration and facility ‑ related coordination
• Company chop management and administrative controls
• Support for inventory verification, asset tracking, and internal audits
• Logistical support for internal meetings, townhalls , leadership offsites, and company events
• Ensure office operations comply with company policies, internal controls, and local regulatory requirements
• Act as the primary business owner coordinating w

Benefits

Additional Information

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Business Intelligence Job Category: People Leader All Job Posting Locations: Shanghai, China Job Description: DePuy Synthes is recruiting for a Sr Manager, Business Analytics & Ops, located in Shanghai . The Sr. Business Analytics & Operations Manager is a senior integrative role responsible for driving data ‑ driven decision making, operational excellence, and office governance across DPS China. The role combines business analytics leadership, sales operations governance, and DPS China office management to ensure the organization operates efficiently, compliantly, and with strong execution discipline. Acting as a central connective hub, this role links Sales, Marketing, Finance, Strategic Support, IS, HR, and Admin-translating strategy into execution and ensuring day ‑ to ‑ day operations are supported by robust analytics, standardized processes, and effective office management.

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