Associate Commercial Manager

About the role

Grade Level (for internal use): 09 S&P Global Energy The Role: Associate Commercial Manager As an Associate Commercial Manager you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts. Primarily, this position will be involved in maintaining a support level of customer excellence across assigned Platts clients base and identifying new opportunities for business growth through multi touch retention process. s. The Team: You will be part of the Commercial Retention team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines. The Impact: Critical to the success of Global Energy client retention initiatives, this position will develop and maintain positive relationship with the assigned Global Energy accounts to understand business need, drive service adoption and provide feedback on account health and user best practices.

Responsibilities

• Proactive outreach to contact clients and discuss current services, client needs, complimenting products, and required service follow-up. Retention activities including 30, mid-point and renewal touch points documented in SFDC.
• Managing incoming calls and e-mails for assigned accounts via Customer Care and the Commodity Insights website or Platts.com
• Set-up and provide training as needed in coordination with the sales specialists and support team
• Contacts all newly added contract users to introduce them to the products.
• Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise
• Work across Global Energy organization, one of the divisions of S&P Global, to resolve any client issues in a timely manner.
• Document all client interactions in SFDC
• Completes other assignments as required and/or assigned.

Requirements

• A successful candidate for this role must have excellent interpersonal, written and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions.
• Ability to identify client problems through consultative questioning.
• Ability to determine solutions for customers and get the "big-picture" view of the client from a client relations standpoint.
• Effective time and task management skills that will help you efficiently.
• Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred.
• Strong background in Sales, Business Development and Client Relations are preferred.
• Strong communication skills, both written and verbal, and relationship management skills.
• Capability to work independently as well as part of a team.
• Strong problem-solving and analytical skills.
• Strong organizational and time management skills.
• Strong attention to detail
• Strong sales and negotiation skills.
• Bachelor's degree on any field.
• Excellent oral and written communication skills in English
• Knowledge in commodities like Gas & Power, Metals, Agriculture, Chemicals, etc is preferred.
• Strong organizational skills and ability to prioritize.
• Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
• The Schedule: US EST Hours (Night Shift)
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