Part-time Customer Care Executive

About the role

This isn't just a "front desk job." You'll be the first impression, the problem-solver, and the trusted guide for parents navigating their child's educational journey. If you're someone who lights up around kids, thrives in a busy environment, and takes pride in making things run smoothly, this role is for you.

Responsibilities

• Create a warm and inviting First Impressions
• Ensure the centre is clean, neat, and ready before operations begin
• Greet and attend to walk-in parents and students warmly
• Answer questions on class timings, rooms, and logistics accurately
• Manage proper closing of the centre at end of shift
• Drive Trial Bookings & Attendance
• Have natural, persuasive conversations with walk-in parents about our programmes
• Explain trial lesson options clearly and confidently
• Coordinate trial bookings within our systems (we'll train you on SOPs)
• Ensure smooth trial day experience - greet students, handle forms, coordinate with tutors
• Support Seamless Class Operations
• Ensure students are in the right class at the right time
• Handle immediate onsite issues calmly (confused students, teacher delays, room mix-ups)
• Support smooth transitions between classes
• Escalate appropriately when needed
• Be the Onsite Communication Hub
• Acknowledge parent queries warmly and professionally
• Use our Playbook for common questions (we'll provide this)
• Document follow-up needs clearly for the team
• Never leave parents hanging - always ensure someone owns the next step
• Job Requirement:

Requirements

• 6-12 months customer service experience (any industry - retail, F&B, hospitality, etc.)
• Can de-escalate an upset parent calmly and bring the conversation to a good resolution
• You are naturally persuasive - you can explain a programme clearly and confidently move a parent toward a decision
• Genuinely enjoy being around kids and families
• Communicate clearly and warmly in English
• Organized and reliable - you follow through on tasks, remember details, show up on time
• Available 4 days/week consistently and can commit for long term
• Experience in education industry
• Prior admin or customer service work
• Familiarity with CRM system
• Working Hours (Part-time)
• Weekend: 8.45am to 5pm
• Submit your application here: https://tally.so/r/jayz64

Additional Information

Part-time Customer Care Executive

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Company Intel

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