L2 Systems Analyst

Benefits

Additional Information

Principal Duties and Responsibilities - Serve as the client-facing component of the Enterprise IT group. - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Readily project a sense of urgency - be ready to escalate to Level 2 and Level 3 support when proper troubleshooting has been done, and no resolution has been found within 30 minutes. - Respond to queries either in person or over the phone. Be accountable to a hotline phone system. - Create documentation for the online support system so resolutions to issues can be handled more efficiently. - Create accounts for users and Office 365 email/modify accounts/reset passwords for users when proper ticket is submitted per our audit requirements. - Walk customers through problem-solving processes. - Install, modify, and repair computer hardware and software. - Run diagnostic programs to resolve problems. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Follow up with customers to ensure the issue has been resolved. - Run reports to determine malfunctions that continue to occur. - Use and manage a ticketing system. Additional Requirements - Maintain a positive, cooperative, and teachable attitude. - Able to work well in a team environment. - Comfortable working & communicating with business leadership. - Comfortable reaching out for help when needed. - Ability to travel, as needed, for projects and assignments. - Contribute to the overall success of Comfort Systems USA. - Demonstrates flexible attitude, and determination for problem solving

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