Customer Service Executive (North Region)

About the role

Country: India Req ID: 517463 Job Type : Full Time Workplace Type : Onsite Seniority Level : Mid-Senior Level At Leviat, you can build a future with a lasting legacy. As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world's most ambitious construction projects. Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance. At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment. Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role. Own where your ambition can take you. With the support of a global business, you'll be empowered to explore opportunities, grow your expertise and help build the future of construction. PURPOSE OF THE ROLE The Customer Service Executive is responsible for supporting the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. KEY TASKS AND RESPONSIBILITIES Main focus and priority on internal clients (other entities within Leviat group) include the clients / companies within CRH and clients from other countries; Responsible for monitoring and maintaining assigned Accounts records for Customer calls, account adjustments; Up selling - actively promote associate products when responding to customers enquiry; Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements; Processing Customers Order accurately and timely i.e. generating Sales Order, Delivery Order, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule; Communicate and follow up effectively with sales department and both internal and external customers i.e. customer accounts on a timely basis, updating customer on delivery schedule. Support the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. Handling all customer complaints and addressing the same instantly; Customer Database Management registering new customer, update customer information; Customer Logistics Management: Project Logistics starting with opening LC, all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase, Logistics team for effective and timely deliveries to their warehouse| Construction Site; Record progress of all enquiries and translate into a monthly report, future predicted sales and other reports as directed by sales & marketing manager. Prepares reports by collecting, analysing, and summarizing information; Ensure an efficient tracking system of all the sales related reports; Up-keep of clients database and update and maintain proper filing system to ensure documents are traceable in an efficient manner. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. It is not possible to enumerate all duties, but your scope covers all Customer Service related responsibilities. Your duties will also extend to other departments as and when required. The management reserves the right to alter and/or assign further duties from time to time which are not computed in this job description. KEY STAKEHOLDERS Department Head All Leviat team members. Both Internal and external stakeholders KEY LEADERSHIP COMPETENCIES Great attitude who embraces every situation with enthusiasm and a Customer-centric approach. Excellent organisational skills and ability to effectively prioritise. Building Collaborative teams / relationships. Interpersonal Awareness / display compassion and empathy. Effective collaborator in diverse, multi-cultural teams. Strives towards continuous improvement Nurture a positive working environment. KEY FUNCTIONAL COMPETENCIES AND RELEVANT EXPERIENCE Posses a Bachelor Degree or equivalent with related studies in Business Studies/ Administration/ Marketing or equivalent. Sufficient working experience in customer service and related field. Exposure to Multinational Culture | Work-environment. The ability to communicate confid

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