Senior Learning Experience Designer

About the role

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators and problem solvers to help us create it.

Responsibilities

• Design and develop engaging learning programs, courses, and resources aligned to business priorities and L&D strategy
• Apply instructional design methodologies and adult learning principles to create experiences that drive knowledge retention and on-the-job application
• Partner with subject matter experts to translate complex concepts into clear, accessible, and impactful learning content
• Take autonomous ownership of learning content challenges, identifying and resolving blockers to ensure timely and effective delivery
• Build blended learning solutions incorporating eLearning, instructor-led training, virtual sessions, toolkits, and job aids
• Leverage AI enabled tools and platforms to enhance learning design, content development, personalization, and operational efficiency
• Design and produce high-quality video learning content using AI-driven and traditional video creation tools
• Manage the end-to-end video production process, including scripting, storyboarding, editing, and publishing
• Evaluate learning effectiveness through assessments, surveys, and analytics to iterate on programs based on performance data
• Stay current on learning technologies, AI advancements, and industry best practices to continuously innovate the learner experience

Requirements

• 5+ years of experience in instructional design, learning experience design, or L&D program development
• Strong grounding in adult learning theory, instructional design models, and blended learning strategies
• Demonstrated experience creating video-based learning content, including use of AI-enabled video tools
• Proven ability to script, design, edit, and produce polished learning videos and multimedia content
• Proficiency in eLearning authoring tools such as Articulate 360/Rise, Camtasia, Captivate, or similar tools
• Familiarity with learning management systems (LMS) and emerging learning technologies
• Excellent communication, storytelling, and stakeholder partnership skills
• Strong project management capabilities with the ability to manage multiple initiatives concurrently
• Creative, learner-first mindset with a focus on measurable business and performance outcomes
• While not required, these are a plus:
• Bachelor's degree in Instructional Design, Education, Human Resources, or a related field

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