Multi-Unit Retail Manager, DC Metro

Responsibilities

• Responsibilities include, but are not limited to, the following:
• Talent Management
• Serves as point-person for coaching, training, and developing all levels of Shop staff within their Market, including Shop Managers-on-Duty (MODs) and Style Advisors
• Identifies top training talent on the existing team and partners with them to onboard and develop each new employee
• Recruits and maintains a staff that reflects the needs of the business and the character of each club community
• Assists club management team with hiring, coaching, and development of Shop staff
• Creates and maintains a succession plan within the territory
• Acts as partner to club management and People & Culture on all employee relations and accountability interactions
• Sales & Service
• Achieves assigned monthly sales goals across all Shop locations within the territory
• Coaches and develops Shop MODs and Style Advisors in selling tactics, tools, and key business metrics
• Ensures an unparalleled customer experience for all Equinox members and guests
• Acts in the best interest of the member when resolving any issues related to The Shop
• Maintains current knowledge of all club and Shop services, programs, and products
• Understands the member profile and demographic of each club in the territory
• Personally engages in club communities and helps Shop teams do the same
• Communications & Collaboration
• Engages Shop teams in a manner that is respectful, professional, inspirational, and motivating
• Maintains a regular communication cadence with the Senior Regional Club Director to ensure

Additional Information

Company Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE We are passionate about high performance living and we practice what we preach - investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details . We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next . Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. Job Description The Regional Manager, Retail is fiscally responsible for the oversight and execution of monthly sales plan achievement, bi-yearly inventory results, and overall brand standards and operational efficiencies across all Shop locations within their designated territory. In partnership with General Managers and Assistant General Managers of their assigned clubs, they are responsible for staffing positions and training all Shop Managers-on-Duty and Style Advisors to operate according to brand standards. This role directs and motivates the retail sales team to ensure the highest level of customer service to every Equinox member and guest. The Regional Manager, Retail reports directly to the Senior Regional Club Director, supporting club leadership with overall brand and club culture cohesion for Retail, and a seamless member experience across all locations within the Market. They are also supported by a national Retail Field Leadership team and a Retail Corporate team, from whom they take direction on Retail-specific policies and procedures, financial goals and planning, and merchandise selection and allocation - ensuring maximum productivity and compliance with all company standards across their territory. Reporting Structure & Key Partnerships Reports directly to the Senior Regional Club Director to align retail operations with broader club culture, brand standards, and the overall member experience Supported by a national Retail Field Leadership team for field-level guidance, best practice sharing, and field communications Supported by the Retail Corporate team for Retail-specific policies and procedures, financial planning and goal-setting, merchandise selection, and inventory allocation Partners closely with club-level General Managers, Assistant General Managers, and club leadership teams to ensure retail is integrated seamlessly into the overall club environment

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