Danish Speaking Customer Service for Online Marketplace -Remote in Greece

About the role

Patrique Mercier Recruitment FR is thrilled to offer a remote position for a Danish Speaking Customer Service Representative for a leading Online Marketplace. This role is ideal for individuals based in Greece who are passionate about e-commerce and committed to providing exceptional service to Danish-speaking customers from the comfort of their home. Responsibilities Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat on various inquiries regarding products and orders. Assist customers with navigating the online marketplace, ensuring a seamless shopping experience. Handle product inquiries, order modifications, and returns while ensuring customer satisfaction. Address customer complaints and provide effective solutions in a timely manner. Collaborate with different departments to resolve issues and enhance service delivery. Stay informed about ongoing promotions, product offerings, and platform features to assist customers accurately. Document all customer interactions and feedback for continuous improvement purposes. Fluency in Danish and English, both written and spoken. Experience in customer service, especially in the e-commerce or online retail sector, is preferred. Excellent communication and interpersonal skills. Strong problem-solving skills and ability to thrive in a fast-paced environment. Proficiency in customer service software and Microsoft Office applications. Detail-oriented with exceptional organizational skills. Willingness to work flexible hours as needed. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks

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