Senior Technical Service Engineer - Pulp & Paper
External
Solenis · Bangkok, ThailandPrepare for this interview
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About the role
We are looking for a highly skilled and analytical Senior Technical Service Engineer to join the team in Thailand. In this role, you will act as the primary technical advisor to customers, supporting the implementation and optimization of Solenis' chemical solutions in industrial and manufacturing operations. You will play a key role in troubleshooting, process optimization, and delivering measurable customer value, while collaborating cross-functionally with commercial and technical teams.
Responsibilities
- Act as the primary technical contact for pulp & paper mills within the assigned territory
- Provide on-site technical support for paper manufacturing processes, including stock preparation, wet end, press, dryer, and water systems
- Troubleshoot paper machine performance issues using structured root cause analysis (e.g., runnability, deposits, breaks, quality variation)
- Optimize chemical programs such as Retention & Drainage, Strength Enhancement (dry & wet strength), Deposit, Pitch & Stickies Control, Defoamers & Foam Control and Microbiological Contro
- Conduct system audits, machine surveys, and performance evaluations to improve productivity, efficiency, and paper quality
- Lead product trials, start-ups, and scale-up activities at customer's site
- Deliver technical training and application workshops for mill operators, engineers, and technical teams
- Build strong working relationships with mill production managers, process engineers, and quality
- Collaborate closely with Sales, Product Development, Quality, and Supply Chain teams
- Prepare technical reports, monitor performance metrics, and identify continuous improvement opportunities
Requirements
- Bachelor's Degree in Chemical Engineering, Pulp & Paper Technology, Industrial Chemistry, Environmental Engineering, or a related field.
- Minimum 5 to 8 years of experience in technical service, process engineering, application engineering, production support, or customer-facing technical roles within the pulp & paper industry, specialty chemicals, water treatment, or related industrial process industries.
- Strong understanding of paper machine operations, wet-end chemistry, process optimization, and troubleshooting of manufacturing challenges.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to interpret process data and translate findings into practical solutions and customer value.
- Strong communication, presentation, and training skills.
- Willingness to travel regularly to customer sites across Thailand.
Benefits
Additional Information
Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com .
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