Director of Front Office

About the role

The Director of Front Office is responsible for providing the highest level of personalized service and ensuring exceptional guest experiences throughout all Front Office operations. Responsibilities include, but are not limited to, delivering the highest quality service and personalized attention to guests in a courteous, professional, and anticipatory manner; gathering pertinent operational information through attendance at daily staff meetings, Rooms Division meetings, resume meetings, and BEO reviews; and providing leadership, direction, supervision, coaching, and training to the Concierge, PBX, Night Audit, and Front Desk teams. The Director of Front Office must serve as a visible role model for the resort's service culture and Forbes Five-Star standards, consistently demonstrating the behaviors, professionalism, and attention to detail expected of every team member. This position is responsible for training, coaching, monitoring, and holding staff accountable to Five-Star service standards, ensuring every guest interaction reflects the resort's commitment to luxury hospitality. Through continuous observation, feedback, recognition, and performance development, the Director fosters a culture of excellence, consistency, and genuine hospitality while ensuring all team members are knowledgeable, confident, and committed to delivering exceptional service on every shift. Additional responsibilities include: Be the leader in ensuring that associates are trained in and uphold all service procedures and communication standards that are outlined in the Standard Operating Procedure Manuals. That all 21-day training programs are executed, signed and delivered to HR. Be the leader who is visible to guests and associates on the floor, be the leader who is hands-on and included in the management team and stationed in a highly visible area to our guests. Be the leader who effectively communicates with the guests

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence. #PGH-CBI What you will have an opportunity to do:

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