Front of House - Shop Operations

About the role

- Support the FOH with customer relationships and order management. - Providing exceptional service and creating a welcoming atmosphere for walk-in customers. - Assist in managing orders from guests and corporate via email, Instagram, WhatsApp and telephone. - Assist in preparation for deliveries - Schedule drivers for deliveries - Handle administrative matters related to daily operations of the business - After sales follow up with customers and feedback for improvement. - Assist on any ad-hoc tasks/projects Skills and expertise We are looking for somebody who is: Proactive, resourceful and willing to put in the energy to provide our clients with the best experience. Willing to work occasional evenings and weekends/public holidays. Excellent team-player with the ability to work independently. Organised and pays attention to details. Possesses strong customer service and problem-solving skills. Great at administrative skills and crafts. Able to anticipate project needs, discern work priorities, and meet deadlines.

Additional Information

We are seeking friendly, outgoing, and customer-focused individuals with great passion for the F&B industry to join as our Front of House team member.

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