Part-Time IT Support Assistant

Requirements

• This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.
• Candidates must reside within a reasonable commuting distance to Arlington, VA.
• Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.
• Benefits at TSTC
• Competitive Hourly Rates - Great pay and personal and team merit bonuses
• Team Events - ERG memberships, virtual and in person events, and company contests
• Flexible Work Options - Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
• Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.
• If you need assistance or an accommodation due to a disability, please email us at HR@totalsystech.com or call us at (276) 496-4458.
• 6 months to 2 years of experience in an IT support or customer service role
• Basic understanding of Windows 10/11 operating systems
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
• Strong verbal and written communication skills
• Ability to follow documented procedures accurately and consistently
• Comfortable working in a remote environment with minimal supervision
• Strong organizational skills and ability to manage multiple priorities
• Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
• Experience with any ticketing or help desk system is a plus
• Reliable internet connection and a dedicated workspace for remote work

Additional Information

Who Are We? TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.

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