Customer Care Specialist II

External

Cox Automotive · Carmel, IN

Full-timeHybridToday

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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnic

Benefits

Job DescriptionThis Customer Care role is a 2nd shift position, providing support to customers during evening hours while ensuring a high level of service and responsiveness. Ideal candidates are dependable, customer-focused, and comfortable working later-day schedules.Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.Field a high volume of inbound calls.Provide excellent customer service for all Inbound and outbound calls.Timely and accurate documentation and notation in all systems regarding each customer contactOriginating all new transactions, (via inbound and outbound calls), regarding preventativemaintenance, as well as immediate and scheduled service and repairsAssign service requests to the respective market for DispatchingCoordinating towing of customer units when necessaryScheduling outside vendors when an emergency breakdown is called inContinuously develop and improve company capabilities in the area of DispatchingBe professional and establish positive customer rapport, encouraging repeat businessAdditional duties and special projects as assignedEducation, Experience, and QualificationsAssociate degree or high school diploma and two (2) years of equivalent experience2+ years' experience in a call center environmentKnowledge of Microsoft Office SuiteAbility to work independently and collaboratively within a team environmentAble to multi-task and meet tight deadlinesExcellent problem-solving skillsMust hold a valid driver's licenseHighly organized with exceptional follow-through abilitiesDrug TestingHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Evening

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