Operations Manager

About the role

We require an Operations Manager in our Fund Administration, Servicing and Operations team. The role is responsible for execution of tactical business plans at operational levels through other managers and their respective teams servicing retirement funds and other insurance related products offerings. Minimum Requirements: Must be a Namibian; Hold a commerce or business degree (NQF Level 7); Honours (NQF Level 8) qualification would be advantageous; 3-5 years' specialist and/or managerial experience within the financial services sector; The ability to guide, coach and mentor direct reports to ensure overall operational and strategic goals are met; Must be able to plan, organize and execute tasks at an operational and strategic level; Must be a team player and able to work independently without senior supervision; and Ability to work well under consistent pressure. Duties and responsibilities will include: Operational Management & Execution Execute operational plans through team leaders and managers. Monitor service delivery performance and ensure adherence to Service Level Agreements across functions and service providers. Identify and resolve operational bottlenecks and escalate critical risks. Customer Experience Ensure high-quality, responsive, and client-centric service delivery across customer t

Responsibilities

• Operations Management
• Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
• Business Planning
• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
• Leadership and Direction
• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
• Performance Management
• Retail Service Operations
• Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.
• Work Scheduling and Allocation
• Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.
• Improvement/Innovation
• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
• Policy Development and Implementation
• Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.
• Recommendations
• Recommend changes to policies, processes, standards, and practices that would improve operational support.
• Internal Communications
• Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.
• Organizational Risk Management
• Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.
• Budgeting
• Develop and/or deliver budget plans with guidance from senior colleagues.
• Organizational Capability Building
• Operational Compliance
• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Benefits

Additional Information

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at oldmutual? Share your experience